Orders & Shipping
How long does it take to process my order?
Orders are typically processed within 24–48 hours of successful order confirmation.
How long does delivery take?
Most orders are delivered within 3–7 business days depending on your location.
Do you offer free shipping?
Yes.
Shipping is free on:
- All prepaid orders
- Orders above ₹999
Do you deliver across India?
Yes, we currently deliver across India.
Do you offer international shipping?
Currently, we only ship within India.
How can I track my order?
Once your order is dispatched, you will receive tracking details via email, SMS, or WhatsApp.
Exchanges & Refunds
Can I exchange my jewellery?
Yes.
We offer exchanges within 7 days of delivery, subject to our Exchange Policy.
Do you offer refunds?
Refunds are only available in the following situations:
- Wrong product received
- Damaged product received
- Order lost during transit
How do I request an exchange?
Simply contact our support team within 7 days of delivery.
Email: support@thehouseofzena.in
or
Connect with us on our WhatsApp and the team will support you.
Do I need an unboxing video?
Yes.
An uninterrupted unboxing video is mandatory for claims involving:
- Damaged products
- Missing items
- Incorrect products
Does ZENA arrange pickup for exchanges?
Yes.
For approved exchange requests, ZENA arranges one complimentary pickup from the original delivery address.
Product Information
What materials are used in ZENA jewellery?
Our jewellery is crafted using premium-quality fashion jewellery materials and finishes, carefully selected for style, durability, and comfort.
Is the jewellery waterproof?
Yes.
However, We recommend avoiding water and chemical exposure to maintain the jewellery's appearance and finish.
Will the jewellery tarnish?
Fashion jewellery may naturally experience changes in appearance over time depending on care, storage, environmental exposure, and usage patterns.
Following our Jewellery Care Guide will help sustain longevity.
Can I wear ZENA jewellery daily?
Yes, our pieces are designed for everyday elegance. Proper care will help maintain their beauty for longer.
Payments
Which payment methods do you accept?
We accept:
- UPI
- Debit Cards
- Credit Cards
- Net Banking
- Wallets
- Cash on Delivery (if available)
Is online payment secure?
Yes.
All payments are processed through trusted and secure payment gateways.
Contact Us
How can I reach customer support?
Email: support@thehouseofzena.in
WhatsApp:
Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)
We typically respond within 24–48 business hours.
Moments of Infinity. Crafted for You.
