Privacy Policy
Last Updated: [24 June 2026]
At ZENA ("we," "our," or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.houseofzena.in and purchase our products.
Information We Collect
We may collect the following information:
Personal Information
- Full Name
- Email Address
- Mobile Number
- Shipping and Billing Address
- Order History
Payment Information
Payments are securely processed through trusted third-party payment gateways. ZENA does not store your debit card, credit card, UPI, or banking information.
Technical Information
We may automatically collect:
- IP Address
- Browser Information
- Device Information
- Website Usage Data
- Cookies and Analytics Data
How We Use Your Information
Your information may be used to:
- Process and fulfill orders
- Provide customer support
- Send order updates and notifications
- Improve website performance
- Personalize your shopping experience
- Prevent fraudulent transactions
- Send promotional communications (with your consent)
Third-Party Services
We may use third-party services including:
- Shopify
- Razorpay
- Google Analytics
- Meta Pixel
- WhatsApp Business
- Shipping and Logistics Partners
These service providers may collect and process information in accordance with their own privacy policies.
Cookies
Our website uses cookies and similar technologies to improve user experience, analyze website traffic, and support marketing activities.
You may disable cookies through your browser settings, though some website functionality may be affected.
Marketing Communications
By subscribing to our newsletter or providing your contact details, you consent to receiving promotional communications from ZENA.
You may unsubscribe at any time.
Data Security
We implement reasonable security measures to protect your personal information. However, no online transmission or storage system can be guaranteed to be completely secure.
Your Rights
You may request:
- Access to your information
- Correction of inaccurate information
- Removal of your information where legally permissible
Requests may be submitted to support@thehouseofzena.in.
Policy Updates
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page.
Contact Us
For privacy-related concerns, please contact:
Email: support@thehouseofzena.in
Website: www.houseofzena.in