Extra 5% OFF on all Prepaid orders
🚚 LOGISTICS & FULFILLMENT PROMISE
Shipping & Express Delivery
Every piece is hand-inspected, velvet-boxed, and insured for its entire journey to your doorstep.
Free Express Delivery
100% complimentary air shipping on all prepaid orders across 28,000+ pincodes.
100% In-Transit Insurance
Every shipment is fully insured against theft, loss, or transit damage until delivered.
Tamper-Evident Box
Armored, tamper-proof security poly-mailer with serial-numbered seals for privacy.
OTP Secure Delivery
Handed over strictly to authorized recipients with secure SMS verification.
TIMELINES
Transit Timelines Across India
Dispatched through tier-1 express air carriers (BlueDart, Delhivery, Xpressbees, DTDC)
| Region | Air Carrier Partners | Estimated Transit Time | Shipping Fee |
|---|---|---|---|
| Metro Cities Mumbai, Delhi NCR, Bangalore, Hyderabad, Pune, Chennai, Kolkata |
BlueDart Air / Delhivery Air | 2 – 3 Business Days | FREE |
| Tier 2 & Tier 3 Cities State capitals, major industrial & cultural hubs |
BlueDart / Xpressbees Express | 3 – 5 Business Days | FREE |
| Rest of India / Regional Towns North-East, rural postal circles, remote pincodes |
Delhivery Surface / Speed Post | 4 – 6 Business Days | FREE |
THE PROCESS
How Your ZENA Order Reaches You
Step 1
Artisan QC
Ultrasonic shine polish, prong inspection, and anti-tarnish molecular check.
Step 2
Luxury Packaging
Packed in our velvet keepsake box with plantable seed card and micro-pouch.
Step 3
Air Express Dispatch
Handed to BlueDart / Delhivery Air with live AWB tracking number.
Step 4
Doorstep Joy
Delivered directly to you with secure OTP verification for peace of mind.
FREQUENTLY ASKED
Shipping & Delivery Questions
As soon as your package is dispatched, you will receive an automated SMS and email containing your direct BlueDart or Delhivery tracking link and AWB number. You can also track your live shipment anytime on our Live Tracking Page.
Yes, Cash on Delivery is available across most pincodes in India for orders up to ₹10,000. For instant contactless savings, we recommend paying online to receive an automatic extra 5% discount with code
PREPAID5.
If your order has not yet left our Surat atelier, we can update your delivery address immediately. Please message our WhatsApp concierge at +91 78598 38848 with your Order ID.
Every ZENA package is protected by our 100% In-Transit Insurance policy. To ensure instant claim approval and immediate replacement dispatch, please record a continuous 360° unboxing video starting from the sealed outer courier flyer and shipping label before opening. If you notice outer tampering or missing items, share your video with us at support@houseofzena.in or WhatsApp +91 78598 38848 within 48 hours.